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Shipping and Charges

Delivery 

How much are your delivery costs ?

  • The shipping costs are calculated as a percentage of the value of the goods.


 

DE

 BE, DK, FR, LU, NL , AU , PL

FI, UK, MC, SE

GR, IE, IT, PL, ES

LI, NO, CH

<750€

Free

12%

20%

15%

25%

<1000€

Free

10%

15%

13%

20%

<2000€

Free

10%

15%

13%

20%

<3000€

Free

10%

15%

13%

20%

>3000€

Free

5%

5%

5%

5%


 

How long does delivery take?

  • The current delivery time will be shown on the shop during your ordering process. You will also receive an email informing the current status of your order. We usually deliver between 4 and 8 weeks, depending on the availability and the type of the product. Since we avoid stock of our products, we start to produce the items after we received your order. Therefore the product becomes more sustainable with a better carbon footprint. We try hard to produce your items as fast as quality allows us. In case you have a certain delivery deadline for some items, please feel free to contact us directly to discuss a solution together.  

How are my items delivered?

  • We deliver our orders via UPS and via our freight forwarder partner for the big items or big orders. You will receive an email from us once we hand the goods over to the transport partner.
  • We use UPS to deliver smaller orders in maximum of three packages. Anything more than this will be packed onto a pallet and transported by our forwarder, Piano Express. You will receive further delivery information as soon as we have prepared the goods for shipment.

Delivery with UPS:

  • UPS will deliver your package or the DEUTSU-Funiture flight case to your front door. 
  • UPS will send you a seperate email with the delivery tracking number, which you can track your consignment online.
  • A total of three attempts will be made to deliver your goods.  If unsuccesful, your package will be left at a UPS branch for collection. You will find the address on the collection certificate left in your letter box.
  • Our tip: If a neighbor has agreed to accept your goods for you, leave a message on your front door.

Delivery forwarding company partner :

  • You have the option of choosing a delivery date. Our forwarding company partner will contact you by telephone call between one and three days before the goods will be handed over as to arrange the delivery date. You can choose the time and date that suits you best
  • Unfortunately, deliveries cannot be made in the evening or at weekends.
  • For standard delivery, our forwarding company partner will deliver the goods inside your home.
  • You can choose if an assembling service is desired. In case that our products are delivered in the flight case (our fragile products), the empty flight case box will be taken back right after the furniture is assembled by forwarder.

What will happen to the furniture-flight case (fragile products) after the goods is delivered?

  • We supply our fragile products like the coffee table with glass, ceramic & stone plates in the safe flight case. The flight case box as a reusable packaging for our exclusive products enables the perfect and risk free delivery of the products with the high-quality plate materials to our customers. This also contributes to the sustainable handling of raw materials. The simple construction with only one tool enables the customer himself or a local craftsman or an experienced forwarder on site to easily assemble the furniture.
  • UPS: the flight case will be dropped off at your door and you can assemble the furniture yourself or if you prefer by an arranged local craftsman. Within Germany, the flight case can be returned free of charge by using the added return ticket that comes with the case. You can easily contact UPS after you finish assembling the furniture and the flight case will be collected. We trust our customers and hope you appriciate the reuse-flight-case-delivery-system and will be help us to produce less packaging waste. Thank you for your help.
  • Forwarding Company :  will unload the goods from the case, assemble and collect the empty flight case back immediately. However, if you decide to assemble the furniture yourself, our forwarding company will then deliver the flight case only to your door. Within Germany, the flight case can be returned free of charge with the added return ticket via UPS.

Can I collect my goods myself?

  • Yes, but only from our Showroom in Munich
  • We will be in touch with you as soon as your products are available.
  • Please transfer the invoice amount prior to collection. Or alternatively, you can pay using your EC / credit card. Please note that we do not accept cash payments.
  • Our showroom in Munich opens from Monday to Friday between 9:30- 13:00 and 14:00-17:30.  Please arrange an appointment prior to your arrival.  For loading and unloading products, please use the entrance on Landsbergerstrasse 234, 80687 Munich, back building, lift zone West.

How can I track the status of my order?

  • You can track the status of your order online in your DEUTSU account at any time.
  • Log into your DEUTSU account and select “My orders”.

How do I receive items with different delivery times?

  • If an order contains more than one product we will try to deliver all items in one shipment. Partial deliveries are also possible upon payment of a surcharge and additional shipping costs.

In which countries can you order DEUTSU products over the Internet? 

  • DE, BE, DK, FR, LU, NL , AU , PL, FI, UK, MC, SE, GR, IE, IT, PL, ES, LI, NO, CH
  • If your country is not listed here, please contact us via email store@deutsu.com . We will be more than happy to draw up an individual shipping cost quotation for you. The shipping price will be calculated individually for you in the shop. Alternatively, you can also calculate the shipping costs yourself using the shipping costs table

 

Taxes and Duties

We recommend that you use the first link in the footer, at the bottom of our website and select your country from the list of shipping destinations to ensure that the most accurate pricing and delivery costs are displayed whilst browsing our site. Local VAT will be applied for all EU destinations and the UK.

 


Payment options :


 
Prepayment

Once you have completed your order, we will send you an order confirmation by e-mail that includes our bank account details. Please transfer the total amount due to our account. As soon as we have received your payment, the ordered goods will be dispatched.

Please include your order number in the "Reason for transfer".

Please transfer payments to the following bank account:
Account holder: DEUTSU GmbH

Volksbank Raiffeisenbank Dachau:

IBAN:     DE32 7009 1500 0000 1838 49
BIC:        GEN0DEF1DCA



 
Payment by Direct Banking

Direct banking allows you to use your online current account to pay for your order instantly while completing the order process. This payment method requires online banking login details (PIN and TAN). Continue by following the instructions that will be displayed during the order process. Note: Please disable the pop-up blocker in your browser.



Direct Debit

You can pay via direct debit as long as the following requirements are fulfilled:

  • You hold a current account.
  • Sufficient funds are available in your account.

We will debit your account when the order is dispatched.

The buyer informs his bank to pass on his name, address and bank account details to DEUTSU GmbH in case the direct debit cannot be cashed in.

Any charges incurred by cancelled payments or insufficient funds will be forwarded to the customer.

 

 PayPal

We offer you the easy and safe option of paying with PayPal. For this method of payment, you simply use your bank account or credit card details saved on your PayPal account, instead of having to re-enter these details for every online purchase. 

At the end of the ordering process, you will be forwarded to PayPal. If you already signed up for a PayPal account, you can simply enter your login details and confirm the payment. If you are not yet registered with PayPal, you can sign up for an account and then confirm your payment. https://www.paypal.com/




 Credit card

You can pay by Visa, MasterCard or American Express. In this case, simply enter your credit card details in the fields provided. 

Where can I find the security number?

Visa/ Mastercard

On the back of your credit card, look at the top part of the signature frame. Here you will find a 16-digit credit card number and 3 further digits at the end. These 3 digits are your security number.